Refund and cancellation

What happens to your payment if you cancel, and how refunds work.

Draft for legal review. This page must be reviewed and approved before the website is used for live customers. Items marked [OWNER TO CONFIRM] need a business decision and must be completed first.

Current status

This website does not take online payments yet. Submitting an order request does not charge you. We confirm the price, scope and any payment link in writing first.

When payment is taken

Once online payment is enabled, you pay only after you have accepted a written quotation or order confirmation. Payments are processed by a payment provider. We do not store card details.

Cancelling before work starts

If you cancel before we start work, you receive a refund of the amount paid, less any payment gateway fees that the provider does not return. Refund percentage for cancellations after work has started: [OWNER TO CONFIRM].

Cancelling after work starts

Once work has started, refunds are calculated on the proportion of work not yet delivered, as set out in your quotation. The default percentage is [OWNER TO CONFIRM].

Costs that are not refundable

Costs we have already paid to third parties on your behalf are not refundable. These include domain names, hosting, plug-ins, paid subscriptions, marketplace or advertising spend, and any Shopify or marketplace plan fees.

Failed or duplicate payments

If a payment is taken but your order is not confirmed, or if you are charged twice, we refund the duplicate or unconfirmed amount. Refunds go back to the original payment method. The time it takes to appear depends on your bank or the payment provider. Typical processing time: [OWNER TO CONFIRM] working days from our approval.

Monthly packages

Monthly maintenance, social media and marketplace management packages can be cancelled with the notice period stated in your agreement: [OWNER TO CONFIRM]. Fees for the month in which notice is given are not refunded.

Late delivery

If we miss a delivery date stated in your quotation for reasons within our control, we will agree a revised date with you. If we cannot deliver the agreed scope, we will discuss a refund of the unused portion.

How to ask for a refund or cancellation

Email info@startuplegalcare.com with your order number, or message us on WhatsApp at +91 79828 25595. Please contact us before raising a chargeback with your bank. We aim to reply within [OWNER TO CONFIRM] working days.